Description

In this leadership fable, Lencioni tells the story of Kathryn Petersen, a newly appointed CEO at a struggling technology company, who must unite a fractured executive team and steer the company back to success. Through the narrative, he introduces his “five dysfunctions” model: an absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to collective results. Each dysfunction builds on the previous one, forming a pyramid of interrelated barriers that prevent teams from performing at their best. Lencioni then offers practical guidance for leaders to cultivate vulnerability-based trust, encourage constructive debate, drive clear commitment, promote peer accountability, and keep the team focused on shared results.